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The Client Process

1. Establish a Client-Planner Relationship


Your IPP Adviser will work towards a 'meeting of minds' to understand your financial aspirations. With this compatibility established, your adviser will be able to work with you towards meeting your expectations and achieving your financial goals.



2. Client Data Gathering and Defining Goals & Objectives


Your IPP Adviser analyses your present situation by collecting and assessing all relevant data - your assets and investments, wills, insurance policies, tax returns, employee benefits, sources of your income and your expenses. Your adviser then helps you identify financial and personal goals and ensures that they are realistic.


3. Analysis of Current Financial Plan


Your IPP Adviser focusses on specific problems that stand in the way of those goals. i.e. Inadequate cash flow, unnecessary tax payments, inappropriate insurance coverage and investments.



4. Development of Comprehensive Financial Plan


Your IPP Adviser prepares a written plan comprising IPP's proprietary and proven modules, namely:


Wealth Protection

Wealth Accumulation

Wealth Management

Wealth Distribution



5. Implementation & Execution


Your IPP Adviser will offer ways to implement the recommendations or alternatives in co-ordination with other specialists outside of IPP (for example, experts in offshore tax), in order to increase your cash flow and optimise your capital gains.



6. Regular Review & Update


With IPP, you will benefit from regular reviews and revisions of your plans. Your plan should be updated to account for changes in your life, in current economic conditions and in new investment opportunities. Periodic reviews show the progress you are making in reaching your goals.

Fair Dealing Policy

At IPP Financial Advisers Pte Ltd (“IPPFA”), we strongly believe that our business revolves around you – our valued Customer! Our Directors and Senior Management pledge to deliver fair dealing outcomes to you.

In our pursuit to be the foremost Financial Advisory company in Singapore and the region, we commit ourselves entirely to the advocating of a fair dealing culture within our very organisation. We pride ourselves in engaging qualified professionals and teaming up with only the best in the industry to provide you with quality advisory services.

To ensure the delivery of fair dealing outcomes to you, we have put in place the following processes and procedures:

  1. Our Directors and Senior Management are committed to championing a fair dealing culture within IPPFA.

  2. Products endorsed by us will have been independently analysed and selected for their suitability in meeting your needs.

  3. We continuously organise comprehensive and structured training programmes to ensure that our Financial Adviser Representatives stay competent, providing you with fine service and sound advice.

  4. Our regular in-house publications and marketing collateral aim to help you make informed financial decisions by providing clear, relevant and timely information.

  5. We have an established Complaint Handling Process to ensure that all customer complaints are dealt with independently and in a prompt and effective manner.


IPPFA constantly reviews and enhances our existing policies and processes, adopting superior practices and delivering fair dealing outcomes in your best interests.

Click here to see our Directors and Senior Management Pledge to achieving Fair Dealing Outcomes.

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